Technical Intern 3 - Service Desk
Company: Disability Solutions
Location: Roy
Posted on: May 3, 2024
Job Description:
Job Description About BAE SystemsRecognized annually as a Top
Workplace in Utah consecutively since 2018, employees at BAE
Systems enjoy an exceptional work culture, employment stability,
growth opportunities, and job satisfaction knowing they are helping
to protect the country through the development of the most
technological advancements in our nation's history. Our work
culture thrives on hard work, innovation, diversity, equity, and
inclusion.About This JobAir and Space Force Solutions, a business
unit within BAE Systems, has two openings for a Technical Intern 3
position. The selected candidate(s) will join our Information
Services team and have an important role in supporting our mission
of strategic deterrence through continual improvement and
innovation. The selected candidates will have the following duties
and responsibilities:
- Resolve technical problems in a call center/help desk
environment
- Work with internal and external users and organizations to
support customer user-level requirements, including resolving
end-user support requests, and researching and deploying advanced
technologies
- Resolve access requests for user accounts and other support
functions
- Where possible, use automated tools and scripts to improve
efficiency and accuracy
- Provide technical assistance, training and system documentation
for users to promote efficient operation of applications
- Perform other duties as assignedWork LocationRoy, Utah, or
hybrid remoteTravelClearance RequirementThe applicant must be able
to obtain and maintain a Secret clearance. An active Secret
clearance is preferred but not required.Certification RequirementIf
not already DoD 8570 IAT Level II compliant, the applicant must
receive CompTIA Security+ or other DoD IAT Level II certification
within 6 months of employment.Citizenship RequirementPursuant to a
government contract, this specific position requires US
citizenship.Required Education, Experience, & Skills Education and
experience requirements for this position are as follows:
- High School Diploma
- Current college Junior or Senior student pursuing an accredited
degree program in software engineering, information technology, or
similar related technical fieldRequired Skills and Education
- Successful candidates will be enrolled in an accredited degree
program in Software Engineering, Information Technology, or related
area of study.
- Demonstrated ability to exercise discretion and independent
judgment in the performance of duties
- Experience with effective oral and written communication
- Demonstrated ability to exhibit sound interpersonal skills
involving interfacing, coordinating and negotiating with company
personnel, customers and suppliers
- Familiarity with ticketing systems used to communicate with
customers
- Demonstrated decision-making skills using sound judgment while
complying with policies, procedures, appropriate principles and
applicable state and federal laws and regulations
- Customer service skills with ability to research issues and
identify solutionsClearance RequirementThe applicant must be able
to obtain and maintain a Secret clearance. An active Secret
clearance is preferred, but not required.Certification
RequirementIf not already DoD 8570 IAT Level II compliant, the
applicant must receive CompTIA Security+ or other DoD IAT Level II
certification within 6 months of employment.Citizenship
RequirementPursuant to a government contract, this specific
position requires US citizenship.Preferred Education, Experience, &
Skills Preferred Education, Experience, & Skills
- Possess troubleshooting skills to isolate potential issues and
effectively communicate with the customer
- Excellent customer support skills
- Exceptional time management
- Experience working on a Service Desk or Help Desk team, with
demonstrated excellence in customer servicePay InformationFull-Time
Salary Range: $39780 - $53730Please note: This range is based on
our market pay structures. However, individual salaries are
determined by a variety of factors including, but not limited to:
business considerations, local market conditions, and internal
equity, as well as candidate qualifications, such as skills,
education, and experience.Temporary employees generally are not
eligible for BAE Systems benefits, but can elect to participate in
the 401(k) savings plan. Temporary employees working 20+ hours per
week are eligible for medical benefits, the employee assistance
program, and business travel accident insurance.About BAE Systems
Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of
BAE Systems plc, an international defense, aerospace and security
company which delivers a full range of products and services for
air, land and naval forces, as well as advanced electronics,
security, information technology solutions and customer support
services. Improving the future and protecting lives is an ambitious
mission, but it's what we do at BAE Systems. Working here means
using your passion and ingenuity where it counts - defending
national security with breakthrough technology, superior products,
and intelligence solutions. As you develop the latest technology
and defend national security, you will continually hone your skills
on a team-making a big impact on a global scale. At BAE Systems,
you'll find a rewarding career that truly makes a
difference.Intelligence & Security (I&S), based in McLean,
Virginia, designs and delivers advanced defense, intelligence, and
security solutions that support the important missions of our
customers. Our pride and dedication shows in everything we do-from
intelligence analysis, cyber operations and IT expertise to systems
development, systems integration, and operations and maintenance
services. Knowing that our work enables the U.S. military and
government to recognize, manage and defeat threats inspires us to
push ourselves and our technologies to new levels. Our Commitment
to Diversity, Equity, and Inclusion:At BAE Systems, we work hard
every day to nurture an inclusive culture where employees are
valued and feel like they belong. We are conscious of the need for
all employees to see themselves reflected at every level of the
company and know that in order to unlock the full potential of our
workforce, everyone must feel confident being their best, most
sincere self and be equipped to thrive. We provide impactful
professional development experiences to our employees and invest in
social impact partnerships to uplift communities and drive
purposeful change. Here you will find significant opportunities to
do meaningful work in an environment intentionally designed to be
one where you will learn, grow and belong.BAE Systems is committed
to hiring and retaining a diverse workforce. We are proud to be an
Equal Opportunity Employer, making decisions without regard to
race, color, religion, sex, sexual orientation, gender identity,
gender expression, marital status, national origin, age, veteran
status, disability, or any other protected class.
Keywords: Disability Solutions, Taylorsville , Technical Intern 3 - Service Desk, IT / Software / Systems , Roy, Utah
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