Customer Success Manager - Piston
Company: Pear VC
Location: Lehi
Posted on: April 1, 2026
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Job Description:
Customer Success Manager What you will be doing: Onboard &
Activate New Customers: Guide new customers through implementation
and setup to ensure fast time-to-value and a smooth transition from
sales. Drive Adoption & Retention: Build relationships with key
stakeholders, monitor account health, and proactively address
issues to reduce churn and increase engagement. Be a Strategic
Partner: Help customers understand how to best use Piston to reduce
fuel spend, eliminate fraud, and track driver behavior. Provide
training and support tailored to their business goals. Identify
Growth Opportunities: Spot upsell and cross-sell potential and
collaborate with sales to grow accounts organically. Customer
Advocacy: Collect and share customer feedback with Product and
Engineering to inform roadmap decisions and improve the platform.
Process Improvement: Help shape scalable customer success playbooks
as we grow. You’ll be in the weeds—and helping pave the road.
Manager an international remote team What you should have: 2–4
years in a customer-facing role (Customer Success, Support, and
Onboarding), ideally in a B2B SaaS or fintech environment
Experience managing post-sale relationships and driving retention
and expansion Strong communicator who can connect with operators,
owners, and executives alike Familiarity with CRM tools
(Salesforce, HubSpot, jira, etc.) and success metrics (retention,
NPS, time-to-value) Experience of managing a team Ability to thrive
in a fast-moving, startup-style environment with shifting
priorities and big goals What we hope you have: Experience working
with SMBs or in industries like logistics, transportation, or fleet
management Familiarity with payments, expense tracking, or fraud
prevention tools Data-savvy—comfortable reading usage trends or
digging into account analytics Experience managing international
remote teams
Keywords: Pear VC, Taylorsville , Customer Success Manager - Piston, Sales , Lehi, Utah
